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LESSON 08 / 08 10 MIN

Build a ticket triage request

Bring all three decision types together in one working request.

Build the decision layer of a support-ticket triage workflow. One request should choose a team, score urgency, and evaluate refund eligibility.

Supply a structured state with ticket and policy as non-empty strings. Add team (Choice), urgency (Score), and eligible (Noul), each with explicit instructions and its own criteria.

Once the checks pass, you have a complete request to use in your integration. Apply the previous lesson’s fallback policy in your server code. You can also run the request against Jev after signing in.

Your challenge

  1. Fill state.ticket and state.policy with the customer message and refund policy.
  2. Add team with Choice criteria for billing, technical, and sales.
  3. Add urgency with three different Score levels, from routine to critical.
  4. Add eligible with Noul criteria describing true and false. Give every question instructions.

request.json

Loading your draft…

Local checks · No API call

Your next decision starts here.

Edit the JSON, then check your work.
Hints are available whenever you need them.

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